Our Promise
We promise to be your trusted partner for security technology by delivering the advice, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.
Time period begins the day you receive your product and applies to new products.
| Standard | Refund | Return Shipping | |
|---|---|---|---|
| All New Products | 30 days | 100% | Not Included |
| Open Products | 15 days | 80% | Not Included |
| Broken, Damaged or Defective | 15 days | 100% | Not Included |
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.
If you paid more than $800 in cash or more than $250 by check or by a debit card without a major credit card logo, we will refund you by check within 10 business days. Any questions please call us at 1-253-683-2288 with your order number and we’ll be happy to send you a replacement.